Opening Hour

Mon - Fri, 9:00AM - 9:30PM

Call Us

+91 77103 11448

Email Us

email@rvservicecenter.in

Terms of Use

1. Introduction

Welcome to Rv Service Center. By using our services, you agree to these Terms and Conditions.

Disclaimer: We are an independent, third-party service provider specializing in out-of-warranty repairs. We are not affiliated with or authorized by any brand or manufacturer.

2. Services Offered

We provide home appliance repair and servicing for out-of-warranty products, including:

  • AC Repair & Service
  • Washing Machine Repair & Service
  • Refrigerator Repair & Service
  • TV Repair
  • Microwave Repair & Service
  • RO Water Purifier Repair

We strive to provide accurate diagnoses, but in some cases, further investigation may be required. Our services are chargeable. An inspection fee applies, and the final service charge will depend on the nature of the repair and the cost of any necessary parts.

3. Service Area

Our services are available in the listed cities and their surrounding areas. Availability may vary based on location.

  • Amritsar and surrounding areas (up to 25km)
  • Jalandhar
  • Ludhiana
  • Patiala
  • Jammu
  • Srinagar
  • Varanasi
  • Azamgarh

Same-Day Service Policy

We strive to offer same-day service for customers located within our primary service areas (e.g., Amritsar city). To qualify for same-day service, customers should:

  • Call before 2:00 PM local time.
  • Ensure the address is within 25 km of our nearest technician.
  • Have a flexible schedule for the visit time slot (we cannot guarantee an exact time for same-day visits).

Same-day service is subject to the availability of technicians and any necessary spare parts. If the technician determines that specialized parts are required, or if we experience high demand, we may schedule the repair for the next available date.

We reserve the right to decline or postpone same-day service if the customer’s location is outside our standard coverage area, if the request is made after the cut-off time, or if unforeseen circumstances (e.g., weather, traffic, part shortages) prevent us from completing the repair on the same day.

4. Warranty Policy

We offer a limited warranty on our repair services of 6 months. We offer a warranty on repairs and spare parts, which varies based on the service and part installed. Warranty details will be provided at the time of service.

Warranty Coverage:

  • Covers specific parts replaced and labor associated with the original repair.
  • If the same problem recurs within the warranty period, we will provide the necessary repair or replacement free of charge.

Warranty Exclusions:

  • Improper use or misuse of the appliance
  • Accidental damage
  • Power surges or other electrical issues
  • Unauthorized repairs or modifications
  • Normal wear and tear

How to Claim Warranty:

To claim warranty service, customers must provide the original service invoice. Warranty claims must be made within the specified period. Contact us via phone or email to initiate a claim. More info on warranty on our Warranty policy Page

5. Pricing Process

Inspection Fee:

An inspection fee of ₹299 is charged for diagnosing the problem with your appliance.

This fee covers the time and expertise of our technician to assess the issue and identify the necessary repairs.

Diagnosis and Cost Estimation:

After inspection, our technician will provide a detailed estimate of the repair cost.

If the issue cannot be immediately identified, we will provide cost estimates for each possible scenario.

You have the option to approve or decline the repair.

Customer Approval:

No repair work will begin without your explicit approval of the cost estimate.

Additional Issues Discovered During Repair:

We will inform you immediately.

Provide a separate cost estimate for additional repairs.

You can either approve or decline the additional repairs.

Inspection Fee Adjustment:

If you proceed with the repair, the ₹299 inspection fee will be deducted from the final bill.

If you decline the repair, the inspection fee is non-refundable.

No Refunds - Service-Based Charges Only

All payments made for completed repairs are final. However, if we are unable to repair your appliance, only the inspection fee will be charged. More info on pricing on our Pricing policy Page. Info on Refund on our Refund policy Page. Info on Cancellation on our cancellation policy Page

6. Spare Parts Policy

We use genuine spare parts whenever possible.

If a genuine part is unavailable, we will inform you before using an alternative.

Once spare parts are ordered or installed, they are non-refundable unless found defective.

7. Repair Timelines & Delays

Most repairs are completed within 3 days unless spare parts are unavailable.

If delays occur, we will keep you informed.

8. Booking & Payments

How to Book a Service:

  • Phone
  • Email
  • WhatsApp
  • In person

Payment Terms:

Payment is due upon completion of the service.

We accept cash, UPI, bank transfer, and other agreed methods.

9. No Fix, No Fee Policy

If we are unable to repair your appliance, you will only be charged the inspection fee. No additional service charges will apply

10. Appliance Drop-off & Pickup

Major repairs may require drop-off or pickup & delivery (charges may apply).

11. Service Hours

Monday to Sunday, 9 AM to 9:30 PM.

12. Customer Responsibilities

  • Providing accurate appliance information.
  • Ensuring appliance accessibility.
  • Providing a safe working environment.
  • Authorizing repairs.
  • Paying for services.

13. Limitation of Liability

Rv Service Center is not liable for indirect damages, including:

  • Loss of appliance use
  • Property damage
  • Incidental expenses

14. Changes to Terms

Rv Service Center reserves the right to modify these Terms and Conditions at any time.

16. Contact Us

📞 Phone: +91 7710311448

📧 Email: email@rvservicecenter.in

📱 WhatsApp: +91 7710311448